User-Generated Content Policy

Last updated: 11 October 2026

Everything on HearMe Chat is made by the people using it: text messages, voice calls, profile pictures and profile details. This page explains what's allowed, what we block, how we moderate and what happens when someone breaks the rules.

This policy covers every part of HearMe Chat: random text chat, voice calls, rooms, direct messages, usernames, display names, avatars and profiles.

1. You must be 18 or older

HearMe Chat is for adults. You must accept our Terms of Service before you chat. If you're under 18, don't use HearMe Chat.

We automatically check for messages where people say they're under 18. The first time, the message is blocked and you're warned. The second time, the account and the phone or browser are banned permanently, and that ban can't be appealed. A moderator who finds that someone is under 18 also bans them permanently, with no appeal.

2. Our approach

Because everyone here is an adult, we don't filter swearing or insults. We block only content that does real harm, and we act on reports for harm that a filter can't catch. People who'd rather not see swearing can hide it for themselves (see section 4).

3. Blocked automatically

Every text message and room message is checked before it's delivered. A message that contains any of the following isn't delivered, and the sender sees a note saying it wasn't sent:

• Hate slurs about race, ethnicity, caste, religion, sexuality or gender identity, and hate slogans
• Telling someone to kill or hurt themselves (saying you feel that way yourself is never blocked)
• Explicit threats of violence against another person
• Sexual content involving minors, such as sexual words used with an age under 18 or with words like "child", "teen", "underage" or "schoolgirl"
• Contact details in random chats and rooms: phone numbers, email addresses, home addresses, social media handles and UPI IDs. People who have both kept each other can share them in direct messages.
• Links, which are how spam spreads. Links to hearme.chat are allowed in random chats. In rooms, no links of any kind are allowed, hearme.chat included.

Usernames and display names are public, so they're refused if they contain explicit sexual words, look like a HearMe Chat staff name, or contain a phone number, handle or link. Swearing in a name is allowed.

Allowed, and not filtered: swearing and insults, including words such as "retard" that are rude but aren't slurs. Common English and Hindi swear words can be hidden by the reader.

4. Hide swear words

Hide swear words is off by default. Anyone can turn it on, with or without an account: on the web in chat Settings → Preferences, and in the Android app under You → Safety. When it's on, swear words in messages you receive show as ****. It changes only your own screen and never what the sender sees. Blocked content (section 3) is blocked for everyone either way.

5. Removed after a report

A word filter can't judge everything, and it doesn't listen to voice calls. The following aren't allowed anywhere on HearMe Chat, and we act on them when they're reported.

A permanent ban that can't be appealed

• Any sexual content involving minors, or any attempt to sexualise, groom or solicit a minor
• Sharing or requesting child sexual abuse material (CSAM)

Removal, suspension or ban

• Content that promotes terrorism or violent extremism
• Sextortion, blackmail, or sharing intimate images without consent
• Threats, hate or telling someone to hurt themselves, including on voice calls
• Harassment: following someone from chat to chat, or not stopping when asked
• Sexual messages or audio sent to someone who didn't ask for them, and nude or sexual profile pictures
• Graphic violence or gore
• Sharing someone else's personal information
• Spam, scams, phishing, fraud, or asking strangers for money
• Selling or advertising drugs, weapons or other illegal goods
• Pretending to be another person or to speak for HearMe Chat
• Bots, scripts and automated messages
• Recording or sharing a voice call without the other person's consent
• Making a new account to get around a ban

6. How we moderate

Automated checks. Every message passes the checks in section 3 and the under-18 check before it's delivered, and chat and room messages are rate-limited.

Reports. Every random chat, call and room has a Report button, and you can report a friend from your friends list. A report from a random chat includes that chat's last messages, taken from our server, so the reviewer can see what happened. On the website, a report made during a call sends up to the last 60 seconds of the other person's audio, which your browser holds only while the call is on. In the Android app, a call report sends the call's time and length, no audio. We don't record calls.

Human review. A person reviews reports and appeals. Reports marked Under 18 go to the top of our queue.

Enforcement, depending on how serious it is:

• Message blocked
• A warning, for a first message saying you're under 18
• Chat ended, when someone is banned
• Temporary suspension (24 hours, 7 days or 30 days)
• Permanent ban, on the account, its verified email or Google sign-in and its device. Bans for child-safety violations and for being under 18 are always permanent. For other bans a moderator can also block the network for up to 30 days. For a ban a moderator makes for child safety or for being under 18, the IP address the account used in the last 24 hours is blocked for 72 hours, if there is one.

Bans for the child-safety items in section 5 come without a warning. Premium doesn't exempt anyone from this policy.

7. How to report and block

To report someone: tap Report, choose the reason that fits, and send it. You don't need an account to report.

To block someone: tap Block. You won't be matched with them again (for a guest, on that browser, for up to 30 days).

For anything urgent, especially anything involving a minor, email safety@hearme.chat straight away or see our child safety page.

8. Child safety

We have zero tolerance for content or behaviour that puts children at risk. If a moderator confirms child sexual abuse material, an attempt to exploit a minor, or that someone is under 18, we take these steps:

• Ban the account permanently, with its verified email or Google sign-in and its device. If the account used an internet connection (IP address) in the last 24 hours, that connection is blocked for 72 hours
• For a report a moderator confirms this way, we keep the report, a copy of the messages shown with it and its audio clip (if it has not already been deleted) as evidence for one year from the confirmation, or longer if the law requires it, even if the account is deleted
• Where the law requires it, we report child sexual abuse material to the authorities, including India's National Cybercrime Reporting Portal and the US National Center for Missing & Exploited Children (NCMEC), and we respond to valid requests from law enforcement

9. Appeals

A message blocked by mistake. If you think a message was blocked by mistake, tap This was blocked by mistake in the Android app (it appears where the app tells you the message wasn't sent, in text chat or a DM), or email support@hearme.chat with the message and roughly when you sent it. A person will look at it.

A ban you think is wrong. Tap Appeal on the ban screen, on the website or in the app, within 30 days of the ban. A person reviews it and tells you the decision. Each ban can be appealed once. You can also email support@hearme.chat.

Bans for child-safety violations, and bans for being under 18, can't be appealed.

10. Contact

support@hearme.chat