Last updated: September 2026
HearMe is strictly for users aged 18 and over. We do not knowingly allow anyone under 18 to use the Service.
We use automated systems to detect signals that a user may be under 18. If we detect or are informed that a user is under 18, we will terminate their access and delete their account, subject to safety records we are required to keep (see Section 4).
If you believe a minor is using HearMe, report them in-app or email support@hearme.chat.
Automatically
Information you give us
Generated by your use of the Service
We do not sell your personal data.
Legal bases (for users in the EU/EEA, UK, and similar jurisdictions): performance of a contract (running the Service you asked for), legitimate interests (safety, abuse prevention, improvement), legal obligation (safety and law-enforcement duties), and consent (analytics cookies and marketing emails, where applicable).
You should understand exactly what this means in practice.
Automated checks. Messages sent on HearMe pass automated checks by software. Today these detect:
Consequences. If your message is flagged, it may be blocked from delivery, and you may receive a warning, have your chat ended, or have your account suspended or permanently banned.
Safety records. When our systems flag content, or when a user reports you, we create a safety record. This can include the message content, the matched text, your user or session ID, your IP address, and a timestamp. These records are kept for up to 12 months — longer if legally required or if needed for an ongoing investigation — so we can enforce bans, catch repeat offenders, and respond to lawful requests.
Human review. Flagged content and reports may be reviewed by our moderation team.
Abuse prevention. We use Cloudflare Turnstile to prevent abuse. It runs only when we see unusually rapid activity, such as many new chats or messages in a short time, and it may process your IP address and browser details to do so. See Cloudflare's Privacy Policy at https://www.cloudflare.com/privacypolicy/.
Voice calls. Audio is transmitted peer-to-peer using WebRTC, and relayed through our servers only when a direct connection isn't possible. We do not record or store your calls. Every one-to-one call is private. The only exception is a report: the person you are talking to can send us the last 60 seconds of audio held in their browser or app, which a person on our team reviews and which we delete within 7 days. Reported audio is not transcribed automatically. There is no video on HearMe.
Law enforcement and child safety. We will preserve and disclose data to law enforcement or child-protection authorities where we are legally required to, or where we believe in good faith it is necessary to prevent serious harm — including any case involving child sexual exploitation or abuse. We have zero tolerance for this content.
| Type | Stored? |
|---|---|
| Random 1-on-1 text chat | Not stored after delivery — except when flagged by our safety systems or included in a report |
| Random 1-on-1 voice calls | Not recorded |
| Direct messages with friends | Stored, so you can see your history |
| Room and community messages | Stored, so members can see channel history |
| Reported chats | Stored as part of the report, so moderators can see context |
| Bottles (voice notes you leave for the next person) | Stored for up to 48 hours, then deleted with the audio |
| Safety-flagged messages | Stored for up to 12 months (Section 4) |
Essential cookies handle your session and keep you signed in. These are required for the Service to work.
Analytics. We measure page views with Google Analytics 4. It loads only after you accept cookies in the banner and never after you decline; until you accept, no analytics script runs and no analytics cookie is set.
Advertising. If we show ads, advertising cookies (for example from Google AdSense) are set only after you accept them in the cookie banner. Declining keeps ads non-personalised and does not affect your access to HearMe.
Local storage remembers your preferences (sound, theme).
You can clear cookies and local storage at any time to reset your session.
Each has its own privacy practices:
Depending on where you live, you may have the right to access, correct, delete, object to or restrict our processing of your data, withdraw consent, request data portability, and complain to your local data protection authority.
To exercise any of these, email support@hearme.chat. We'll respond within the time required by applicable law, and may need to verify your identity first.
Please note: we may decline a deletion request for safety records, ban records, or data we're legally required to keep. Deleting your account does not lift a ban.
HearMe is available globally. Your data may be transferred to and processed in countries other than your own, including by the third-party providers listed in Section 7. Where required, we rely on appropriate safeguards for those transfers.
We use HTTPS/TLS encryption, access controls, and encrypted backups. No system is completely secure, and we can't guarantee absolute security.
If we become aware of a breach that poses a risk to you, we will notify affected users and the relevant authorities as required by law.
HearMe is not for anyone under 18. We do not knowingly collect personal data from anyone under 18.
If you are under 18, do not use this Service and do not send us any personal information.
If you are a parent or guardian and believe a child under 18 has given us personal information, contact support@hearme.chat and we will delete it and terminate the account.
We may update this policy. The "Last updated" date will change, and material changes will be announced on the Service. Continuing to use HearMe after a change means you accept the updated policy.