Last updated: 31 October 2026
HearMe Chat is the trading name of the service at hearme.chat, run from India.
HearMe Premium is billed monthly or yearly, in US dollars, and is sold only on the website. The Android app doesn't sell anything: log in to the app with the same account and the Premium you bought on the website works there too. As soon as your payment goes through, premium features — like the gender filter — are switched on. There's no waiting period and nothing extra to activate.
If you pay before you have an account, Premium switches on as soon as you sign in with the address you paid with (Google, the code we email you, or a log-in to an account whose address is already verified, in the app too). We email that address when you pay and remind you on days 1, 7 and 25.
In short: Cancel anytime; you keep access until the end of the paid period. Refunds within 7 days of your first payment of a plan, on request. Renewals aren't refunded.
Premium comes in plans (Plus, and Basic where it's offered). If a plan isn't right for you, you can ask for a refund within 7 days of your first payment of that plan. Each plan has its own first payment: if you buy Basic and later upgrade to Plus, your Basic purchase is your first payment of Basic, and the prorated payment for the upgrade is your first payment of Plus. Each one can be refunded within 7 days of the day you made it.
To ask, email support@hearme.chat within those 7 days. Tell us the email address you paid with and which payment you'd like refunded. When we refund a payment, Premium on that plan ends.
If you upgraded from Basic to Plus, refunding either the Basic payment or the upgrade payment ends Premium on that subscription, Basic included.
Renewals — the automatic monthly or yearly payments that keep a plan going — aren't refunded. If you don't want the next one, cancel before your renewal date (see section 4).
If you were charged in error — for example, a duplicate charge, or a technical failure that stopped you from accessing what you paid for — email support@hearme.chat within 7 days of the charge. Tell us your account email and when it happened. We'll review it and refund you if the mistake was on our side. This applies to any charge, renewals included. Refunding a renewal charged in error takes back only the period that payment paid for, unless it's the Basic payment you upgraded from (see section 2).
You can cancel anytime in the Freemius customer portal. Cancelling stops future renewals; you keep Premium until the end of the period you've already paid for. Deleting your HearMe Chat account also cancels your subscription.
The same portal is where you change plan or update your payment details. When you upgrade from Basic to Plus, the price is prorated by Freemius.
Approved refunds are paid back to your original payment method through our payment processor (currently Freemius). Refunds can take 5-10 business days to appear, depending on your bank or payment method.
Premium nobody claims: if nobody signs in with the address a purchase was paid with within 30 days of the payment, we close the purchase and refund every payment of it in full, usually within a few days, through our payment processor. It can't be claimed after that. You don't need to ask.
Accounts suspended or banned for violating our Community Guidelines or Terms of Service are not eligible for a refund.
Questions about a charge or a refund? Email support@hearme.chat.